General Terms and Conditions
Our terms and conditions in detail
1. Scope of application and conclusion of contract
General Terms and Conditions for private customers. The contract language is German. The presentation of products on our website, the printed catalog, brochures and/or leaflets is not a legally binding offer but only a non-binding representation of the SVB product assortment.In our online stores a binding order for the goods in the basket is placed by clicking the „buy now“ button. The automatic „order overview“ is send immediately after submitting the order. This „order overview“ does not yet present the purchase contract. When you place an order by e-mail, by fax, by phone, by mail or via our website, the contract of purchase is drawn with our separate order confirmation or e-mail with the notification that the goods were sent to you, or at the latest upon delivery of the ordered goods.
Derecho de desistimiento
Tiene usted derecho a desistir del presente contrato en un plazo de 14 días sin necesidad de justificación. El plazo de desistimiento expirará a los 14 días del día que usted o un tercero por usted indicado, distinto del transportista, adquiera la posesión material de los bienes.
Para ejercer el derecho de desistimiento, deberá usted notificarnos (Company SVB-Spezialversand GmbH, Gelsenkirchener Str. 25-27, 28199 Brema, Alemania, correo electrónico: email@example.com) su decisión de desistir del contrato a través de una declaración inequívoca (por ejemplo, una carta enviada por correo postal o correo electrónico). Podrá utilizar el modelo de formulario de desistimiento que figura a continuación, aunque su uso no es obligatorio. Tiene usted asimismo la opción de cumplimentar y enviar electrónicamente el modelo de formulario de desistimiento o cualquier otra declaración inequívoca a través de nuestro sitio web www.svb-marine.es. Si recurre a esa opción, le comunicaremos sin demora por correo electrónico la recepción de dicho desistimiento. Para cumplir el plazo de desistimiento, basta con que la comunicación relativa al ejercicio por su parte del derecho de desistimiento sea enviada antes de que venza el plazo de desistimiento.
Consecuencias del desistimiento
En caso de desistimiento por su parte, le devolveremos todos los pagos recibidos de usted, incluidos los gastos de entrega (con la excepción de los gastos adicionales resultantes de la elección por su parte de una modalidad de entrega diferente a la modalidad menos costosa de entrega ordinaria que ofrezcamos) sin ninguna demora indebida y, en todo caso, a más tardar 14 días a partir de la fecha en la que se nos informe de su decisión de desistir del presente contrato. Procederemos a efectuar dicho reembolso utilizando el mismo medio de pago empleado por usted para la transacción inicial, a no ser que haya usted dispuesto expresamente lo contrario; en todo caso, no incurrirá en ningún gasto como consecuencia del reembolso. Podremos retener el reembolso hasta haber recibido los bienes, o hasta que usted haya presentado una prueba de la devolución de los bienes, según qué condición se cumpla primero.
Deberá usted devolver o entregar los bienes a nosotros mismos sin ninguna demora indebida y, en cualquier caso, a más tardar en el plazo de 14 días a partir de la fecha en que nos comunique su decisión de desistimiento del contrato. Se considerará cumplido el plazo si efectúa la devolución de los bienes antes de que haya concluido el plazo de 14 días. Deberá usted asumir el coste directo de devolución de los bienes.
Solo será usted responsable de la disminución de valor de los bienes resultante de una manipulación distinta a la necesaria para establecer la naturaleza, las características y el funcionamiento de los bienes.
Excepciones al derecho de desistimiento
Los Estados miembros no incluirán el derecho de desistimiento contemplado en los artículos 9 a 15 en los contratos a distancia y que se refieran a:
- contratos de servicios una vez que el servicio haya sido completamente ejecutado cuando la ejecución haya comenzado, con previo consentimiento expreso del consumidor y con el reconocimiento por su parte de que es consciente que, una vez que el contrato haya sido completamente ejecutado por el comerciante, habra perdido su derecho de desistimiento
- El suministro de bienes confeccionados conforme a las especificaciones del consumidor o claramente personalizados
- El suministro de bienes que puedan deteriorarse o caducar con rapidez
- El suministro de bienes precintados que no sean aptos para ser devueltos por razones de protección de la salud o de higiene y que hayan sido desprecintados tras la entrega
- El suministro de bienes que después de su entrega y teniendo en cuenta su naturaleza se hayan mezclado de forma indisociable con otros bienes
- El suministro de grabaciones sonoras o de vídeo precintadas o de programas informáticos precintados que hayan sido desprecintados por el consumidor después de la entrega
- El suministro de prensa diaria, publicaciones periódicas o revistas, con la excepción de los contratos de suscripción para el suministro de tales publicaciones
- El suministro de contenido digital que no se preste en un soporte material cuando la ejecución haya comenzado con el previo consentimiento expreso del consumidor y con el conocimiento por su parte de que en consecuencia pierde su derecho de desistimiento
Formulario de revocación de la compra
Aquí puede descargar el formulario de revocación en formato PDF (~ 140 KB)
Por favor tome en cuenta que hay que guardar el .pdf y luego abrirlo con Adobe Reader. Con otros lectores PDF es posible que no aprezcan en la forma deseada.
3. Delivery and shipping costs
3.1 Shipment within Germany
You will receive your order via standard shipment (least expensive way) if not ordered differently. The flat rate for product shipments within Germany is 6.95 EUR. You may choose a different way of shipment (e.g. Saturday delivery, express, UPS, or others) as long as this shipment type is available to us in general. You will be charged with any additional costs. The additional costs will also be charged if you use your 14-day right of withdrawl. For any articles that cannot be mailed by standard shipment or for which special types of shipment are necessary (bulky goods, pyrotechnical articles, batteries and others) we charge an additional delivery charge. Possible damages caused during transport are insured through us.
3.2 Shipment within the EU
You will receive your order via standard shipment (least expensive way) if not ordered differently. We only charge the actual costs of transport including packaging. Here you will have the opportunity to use additional services. The additional costs incurred thereby will still be charged if you make use your 14-day right of withdrawl. Possible damages caused during transport are insured through us. The costs of return shipment are paid by you.
3.3 Worldwide shipment
Of course we offer worldwide delivery for your order. The order price excludes value added tax (VAT). We only charge the actual costs of transport including packaging. Here you will have the opportunity to use additional services. The additional costs incurred thereby will still be charged if you use your 14-day right of return. Possible damages caused during transport are insured through us. Please check for extra costs for possible customs duties as well as the import turnover tax. We have no influence on these fees and often no information on the current taxes and customs duties. The costs of return shipment are paid by the customer.
4. Warranty and guarantee
In the event that a delivered article displays evidence of material or manufacturing defects, including possible transport damage, please report such problems to us or the parcel service that dispatched your package immediately. In case you receive your package via freight forwarding and the packaging and/or the article is damaged please report such problems at the freight forwarding driver. Please have this report confirmed in writing. For any defects or problems with the item that appear before the expiration of the legal warranty (24 months), the customer may choose any of the actions to which he/she is entitled: subsequent performance in the form of repair (rework) or product replacement (subsequent delivery). In case subsequent performances are only possible at disproportionately heavy expense, we have the right to choose subsequent fulfillment. In case the customer’s request necessitates an effort out of all proportion to the customer‘s interest we have the right to refuse subsequent fulfillment. This also comes into effect, if the supplementary performance is not possible. Except from this warranty / guarantee are damages which occur as a result of natural wear, inappropriate usage and lacking or wrong care. Any additional liability especially in combination with consequential damages and claims for damages of any type that exceed the value of the part delivered, are excluded. Complaints and discrepancies do not release the customer from his/her payment obligation.
5. Orders, offers and prices
Our offers, services and deliveries are provided exclusively on the basis of these general terms and conditions. All offers are not-binding and without obligation and the prior sale of articles from stock and the delivery options are subject to exceptions. The pictures, measurements, weights and characteristics of the articles in our catalogue and brochures have been made by the best knowledge based on the information from the suppliers and manufacturers but without any guarantee and liability in relation to the accuracy, completeness or precision of the information provided. Changes in design, dimension, weight, form and execution by manufacturers remain reserved.
All of our prices mentioned are displayed in EURO and include the value added tax (VAT) prescribed by law, plus shipping charges and transport insurance. There will be no VAT added to deliveries to countries outside the EU.
6. Delivery provison
We will deliver for as long as stocks last. There is no claim for delivery in case it is not possible to us to acquire this article. If delivery is not possible, we will notify you immediately. Our remaining stock („Clearance/ Sales/Offers“) only holds small quantities or even individual pieces. In case we are unable to deliver we expressly reserve the right to non-provision of service. Already rendered payments will be immediately refunded. Further claims against the company SVB are excluded. We ship, while stocks last. There is no claim for delivery if it is not possible for us to obtain this product.
7. Payment, date of payment
7.1 Payments within Germany
The payment of goods for deliveries within Germany can be made via direct debit, via collect on delivery, via invoice, via bank transfer, via credit card or PayPal. SVB reserves the right to exclude certain payment methods in individual cases. It is not possible to pay by cash or cheque. Liability in the event of loss shall be ruled out. In case of purchase on account (invoice), the customer is obliged to settle the invoice within 8 days following delivery of the goods. After that we are entitled to charge you with interest according to the legal provisions. No discounts for early payments are granted. Payments via direct debit will be charged after the goods have been sent out (for new customers up to 150 EUR max.). Payments via credit card will be charged when the goods are send out. We charge an additional charge of 3.50 EUR for cash on delivery payments. In case the direct debit is not honored we will calculate and charge the resulting fees.
7.1 Payments for customers outside Germany (EU/NON-EU)
For international deliveries the payment ensues via advanced payment/bank transfer, credit card or PayPal. SVB reserves the right to exclude certain payment methods in individual cases. It is not possible to pay by cash or cheque. Liability in the event of loss shall be ruled out. No discounts for early payments are granted. Payments via credit card will be charged when the goods get sent out.
8. Set-off and retention
Set-off against counter demands is only permitted in as much as these have been recognized by us as existent and due, or have been established as legally effective.
9. Reservation of title
Delivered items remain our property until payment in full has been made according to the business relationship between us and the purchaser.
9.1 Account current / Balance clause (business relationship clause)
The goods supplied to the buyer remain the property of the seller until their complete payment as well as until all other liabilities of the buyer have been settled as a result of this business connection. This also applies to cases where individual claims or all claims are included in a current account, the balance of which has been calculated and acknowledged.
9.2 Extended reservation of ownership in the case of resale with anticipatory assignment clause
The buyer is only entitled to resell the goods sold under reserve according to the rules, if he assigns all present and future claims accruing from the resale to the seller (SVB GmbH) when the underlying contract is concluded. If reserved goods are resold in unprocessed or processed state or in conjunction with items that are the exclusive property of the buyer, the buyer herewith and now assigns to the seller any and all receivables to their full extent arising from the resale. If goods subject to reservation of title are sold unprocessed or in combination with goods which are not the contractual partner‘s property, the contractual partner hereby transfers to us the claims resulting from such sale to the value of the goods subject to reservation of title together with all ancillary rights and with absolute priority. The seller hereby accepts this assignment. The buyer is entitled to collect such receivables also after the assignment. The right of the seller to demand payment remains unaffected, but obliges the seller to not demand payment as long as the purchaser fulfils their payment and other commitments properly. If necessary, the seller may demand that the buyer discloses the assigned claims and the related debtors, provides all details required to enable collection, and hands over the relevant documentation and notifies the debtors of this assignment.
9.3 Extended reservation of ownership with processing clausel
Any processing or modification of goods subject to retention which is carried out on the seller’s behalf shall not put the seller under any obligation. If the customer processes, connects, mixes or combines the reserved property with other merchandise not belonging to the seller, the seller becomes joint owner of the newly created article with a share corresponding to the proportion of its re-served property to the other merchandise at the time the processing, connecting, mixing or combining took place. If the buyer acquires the sole ownership of the newly created article, it is understood that the buyer will grant the seller co-ownership of the newly created article in proportion to the value of the processed, connected, mixed or combined reserved property, and hold it in safe custody for the seller free of charge.
10. Place of jurisdiction
For businesses or entrepreneurs pursuant to § 14 BGB n.F (German Civil Code) the place of jurisdiction and the place of performance for both parties shall be Bremen.
10.1Segun el reglamente de la UE ((UE) no. 524/2013) somos obligados a poner un enlace
direct a una plataforma de solución de conflictos en línea de la UE a su disposición.
Enlace a la plataforma en linea de la Comisión Europea del arreglo amistoso extralegal en línea / Email: firstname.lastname@example.org
11. Data protection
We process personal data to handle orders placed with us, and we may pass the data required for this purpose
on to other service providers. For credit check purpose we might access information on creditworthiness
from Verbandes der Vereine Creditreform e.V., Hellersbergstraße 12, D-41460 Neuss (Credit Reform Unions) and
from SCHUFA, 65203 Wiesbaden. Furthermore, may SVB use and transmit listed address information
for marketing purposes. Of course you can object to your data being used for marketing purposes at any time.
Please contact our data protection representative if you no longer wish to receive commercial notes or
have further questions regarding this or other issues. All data is handled in strict confidence according to
the data protection law. For all supplies and services, the terms and conditions shall be applicable
In addition the conditions of the manufacturers attached to the products are valid. All marks, product names
and logos are trademarks or registered trademarks of the respective manufacturer. Product illustrations are
exemplary illustrations and can deviate from supplied products.
Teflon® is a registered trademark of the DuPont Company.
If any provision of these General Terms and Conditions is or becomes invalid, the other provisions and any contracts concluded pursuant to these provisions shall not be affected thereby.
13. Disclaimer of liability
Our liability beyond the delivery and sales conditions stated above is based exclusively on the provisions of the above paragraphs. Any and all claims not expressly granted herein including damages under what title ever, also claims arising from violation of accessory contractual obligations, pre-contractual obligations and from illicit action, are excluded irrespective of the legal ground they arouse from. This does not apply to damage caused intentionally or by gross negligence or in cases where liability is prescribed by law. With the publication of new price lists and catalogs all past offers lose their validity. Bestimmungen des Urheberrechts (UrhG).
14. Disclaimer for external links
The company SVB Spezialversand für Yacht- und Bootszubehör GmbH gives internet links to other sites on its homepage. The following applies to all these links: SVB Spezialversand für Yacht- und Bootszubehör GmbH expressly declares that we do not have any influence whatsoever on the design and content of linked pages and cannot monitor how the providers of these pages handle the information. We thus explicitly distance ourselves herewith to all contents of the linked pages from www.svb24.com and state that third party contents are not our own. This disclaimer applies to all featured links and for the contents of all websites to which these links guide.
15. Applicable law
This agreement between the parties (SVB GmbH and the buyers) shall be governed by German law and shall be subject to the exclusive jurisdiction of the German Courts. The application of the UN arrangement about contracts about the international goods purchase from the 11.04.1988 is excluded. With the publication of new price lists and catalogs all past offers lose their validity.
16. Supplier identification
SVB Spezialversand für Yacht- & Bootszubehör GmbH
Gelsenkirchener Str. 25–27 / 28199 Germany
Phone 0049 (0) 421 57290-0 / Fax 0049 (0)421 57290-40
CEO/Owner: Thomas Stamann
Commercial Register: AG Bremen HGB 18253
VAT number: DE 812591201
WEEE-Reg.-Nr.: DE 64170317
Bremen, June 2014